Rethinking Customer Education One Blog at a Time

Why Customer Onboarding Matters in SaaS: The 3 Advantages for your Revenue

The secret to creating loyal customers lies in onboarding. We talk to Donna Weber, the customer onboarding expert about how one can set up an onboarding process to achieve success.

Accelerating product adoption beyond the first session

After deducing a stellar adoption strategy, you need to think about a post-adoption strategy: think about your stickiest features — something deeper, sophisticated, and, harder to adopt. These are the features that hold the true value of your product, making it difficult to reject and replace.

The dream team - Who owns product adoption?

Each stage in the product adoption journey must align with the functional responsibilities of various departments and teams. Together, they can create a meaningful product adoption journey increasing user engagement and shortening the TTV

Welcoming 2022, Cha-Ching!

A design-first approach to improve product adoption for your software without buying tools.

The cat is out of the bag. You can actually build a better product adoption or onboarding flow with just a better-designed user experience. Read more to learn how...

We decided to "eat our own dog food" for Trainn from day one. Here is why.

Thought process behind using our own product for customer self-serve experience.