Videos are engaging. Everyone knows that. In SaaS, product training videos become important as you want customers, prospects, and even your employees to retain the information you share with them. Interesting Statistics: 1. Almost half of the consumers (44%) say they would like to watch short videos to learn about a product [https://www.wyzowl.com/video-marketing-statistics/]. 2. 75% of the employees prefer consuming video-based content over text-based ones. [https://scoop.ma
A Knowledge Base Software is a centralized system where you can create, store, and manage documentation like user guides, FAQs, troubleshooting articles, and how-to guides.
Customer enablement is a strategy that delivers customers more satisfying experiences thus promoting higher retention rate.
Churn rate, also known as customer attrition or rate of attrition, refers to the rate at which customers stop doing business with an entity.
SaaS Customer Education refers to the process of teaching and guiding SaaS customers on how to effectively use and derive value from a product or service.
Customer education plays a crucial role in driving business growth and quantifying its impact on ROI is crucial to track the performance.