Rethinking Customer Education One Blog at a Time

11/21/2024
The Top 9 Product Training Video Software To Choose From in 2025

The Top 9 Product Training Video Software To Choose From in 2025

Videos are engaging. Everyone knows that. In SaaS, product training videos become important as you want customers, prospects, and even your employees to retain the information you share with them. Interesting Statistics: 1. Almost half of the consumers (44%) say they would like to watch short videos to learn about a product [https://www.wyzowl.com/video-marketing-statistics/]. 2. 75% of the employees prefer consuming video-based content over text-based ones. [https://scoop.ma

11/18/2024
Top 5 Best Knowledge Base Software Options for 2025

Top 5 Best Knowledge Base Software Options for 2025

A Knowledge Base Software is a centralized system where you can create, store, and manage documentation like user guides, FAQs, troubleshooting articles, and how-to guides.

11/8/2024
Customer Enablement: The Expert Playbook for B2B SaaS Success

Customer Enablement: The Expert Playbook for B2B SaaS Success

Customer enablement is a strategy that delivers customers more satisfying experiences thus promoting higher retention rate.

10/30/2024
Churn Rate: How to Understand, Calculate, and Reduce Churn to Retain Your Customers

Churn Rate: How to Understand, Calculate, and Reduce Churn to Retain Your Customers

Churn rate, also known as customer attrition or rate of attrition, refers to the rate at which customers stop doing business with an entity.

10/28/2024
Digital Customer Education: The Modern Switch That Companies Need Right Now

Digital Customer Education: The Modern Switch That Companies Need Right Now

SaaS Customer Education refers to the process of teaching and guiding SaaS customers on how to effectively use and derive value from a product or service.

10/23/2024
Customer Education ROI: How to Realize The Value of Investing in Your Customers

Customer Education ROI: How to Realize The Value of Investing in Your Customers

Customer education plays a crucial role in driving business growth and quantifying its impact on ROI is crucial to track the performance.