Rethinking Customer Education One Blog at a Time
16 Must Follow Customer Educators in 2025
Discover 16 experts driving innovation in customer education. From VILT specialists to AI pioneers, these thought leaders are sharing insights that will boost your professional growth in 2025.
What is an LMS? A Guide for SaaS Companies
An LMS, or Learning Management System, is a software platform that helps SaaS companies create, manage, deliver, and track training content.
Building Tailored Customer Training Programs: A Strategic Guide for SaaS Companies
Your training program works, but something's off. Enterprise customers want more depth. Small businesses struggle to find relevant content. Everyone asks for faster onboarding. You realize that your customer training program is working well but……is missing a magic component that would make all your customers say “It is perfect!”. The component that's missing is customer segmentation. When you tailor training to different customer segments—their size, needs, and goals—engagement soars and satis
The Ultimate Guide to Set Virtual Instructor-Led Training
Learn how to build an effective Virtual Instructor-Led Training (VILT) program that reduces support tickets and accelerates product adoption. Discover practical strategies for designing, delivering, and measuring customer training that creates lasting impact through real-time human connection.
Customer Training ROI: A Data-Driven Guide to Measuring Impact
In this guide, you will learn about what to measure, why it matters and how to use these insights to build training programs that deliver business value.
Customer Training 101: A Complete Guide for SaaS Companies
Customer training is a process by which the customers become familiar with the services and products of a company.
Trainn is a customer education platform for SaaS companies that enables customer-facing teams to create product training content-such as videos and guides-and deliver it across knowledge bases, learning management systems (LMS), and in-app experiences to support onboarding, product adoption, and customer success at scale.
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