Choosing the right knowledge base software for your organization shouldn't feel like an endless climb. Explore the various types and choose what best suits your needs.
Customer success is a business strategy that focuses on ensuring customers achieve their desired outcomes while using a product or service.
Digital Customer Success (DCS) is an emerging approach that leverages automation and digital tools to offer personalized customer experience at scale
Digital adoption refers to the process of learning and utilizing new digital technologies to their full potential to maximize ROI
Find the right content types for your knowledge base based on your audience's needs and preferences. Consider docs, guides, or videos to fulfill the needs.
Tracking your knowledge base metrics is one of the important ways to realize the value that your knowledge base provides. Let's take a look at how to track them.