Create Customer Service Training Videos
Enhance your customer support team’s skills using Trainn’s video creation tool.Train your support team to offer the best customer service possible, using Trainn
What is a customer service training video?
All companies want to provide the best customer service to their customers. But the question arises, how do you do it?
Customer service videos for training are instructional videos that are crafted to arm your customer service reps with the necessary knowledge, skills, techniques and abilities which empower them to provide exceptional customer service experiences.
Trainn is the ultimate solution to building training video content be it corporate training videos , customer service training videos or sales training videos !
How to create a customer service training video with Trainn in 5 mins?
Record
Install the Trainn chrome extension record your screen, camera or upload your files and record.
Integrate your voiceovers
Use our Text-to-speech converter to convert your script into realistic voice overs or add your own. Or record your own voice in studio quality
Edit
Edit your customer service videos for training. Zero editing skills needed. Add automatic transitions, spotlights, blur, zoom and more.
Share
Publish your video in seconds. Copy+paste the embed code to share your videos with anyone, anywhere - in just one click.
Trainn’s Video Creation Features
Smart screen recording, for a smarter you!
Smart screen recorder, with a simplified user journey. Install the Trainn extension, record your screen, face, or upload your files and start recording. Our smart screen recorder creates step-by-step videos for every interaction and clicks you make.
Editing like a pro without prior experience
No more hovering over the video track to find your clip, we got them specifically numbered for you!
Tools to create engaging videos and aide in retention of learners
Make your videos standout!
Zoom : Add zooms along with the spotlight effect and break the visual monotony!
Spotlight Effect: Create visually engaging content, get your learners undivided attention. Spotlight your clicks and interactions on your product!
Blur: Keep your confidential information away from your learners. Drag and select the sections you want to blur, without affecting the rest of the video.
Multilingual Training content
Trainn’s automatic text-to-speech converter allows you to train your workforce in 20 global languages. You can have personalized control over pitch, volume, speed of speech, and accent, ensuring a tailored learning experience.
Sharing and hosting your customer service training videos
Embed your customer service training videos into your product, web pages, Whether it's your dashboard, support centers, knowledge base, or product portal, seamlessly embed your customer service videos for training. This ensures effortless access for your customer service representatives whenever they require these valuable resources.
Distribute your customer service training videos!
Accessibility and scalability with Trainn
If you aim to establish a comprehensive hub of customer service videos for training with full customization, enabling you to host an entire collection of videos on an elegant, on-brand page and showcase on-demand training videos, onboarding tutorials, and compliance training content Trainn’s Video Hub is the ideal choice.
Trainn’s LMS is the perfect fit.
But
For those seeking more than just a hub but the ability to build a scalable and personalized customer service training academy
Powerful features to create 100 customer service training videos at scale effortlessly
Automated video transcription and subtitle generation
Save time and effort by automating the subtitle creation process for your 100+ customer service videos for training. With Trainn, you can effortlessly transcribe and generate subtitles for your videos, eliminating the need for manual data entry.
Keep your customer service training videos up-to-date
AI voice overs in 20+ languages
Intro and outro template generation
6 tips for creating engaging customer service training videos videos
Define clear objectives
Identify what problem the customer service training video is addressing and what action you want the viewers to take after watching it.
Demonstrate with visuals
Highlight how to use specific features by using annotations, zooms, spotlights, and text in your customer service training videos.
Create multilingual customer service training videos
Reach your global employee network by creating customer service videos for training videos with voiceovers and subtitles in multiple languages.
Add call-to-action button
Give your customer sales reps easy access to all your resources facilitating efficient learning. Use CTA’s to directly link training materials, resources and videos, giving quick access to reps at times of need.
Analyze learners progress
Assess the progress of support executives by utilizing 360-degree analytics that analyze their advancement in customer service training.
Personalize your training content
Meticulously craft training content that targets the challenges faced by your customer service reps. Understand what skills your customer service reps lack and tailor content that address their concerns, enabling them to become better at their trade.
People are feeling more pressed for time. The team used Scribe to create customer service training guides PDF. But customers always ended us asking quick 1-minute customer service training videos to learn the product.
It took exactly 45 days to create over 100 customer service training videos, review, and publish the Learning Center on Trainn. Having somebody record voice-overs for 100 videos wasn't sustainable. The automated text-to-voice converter is the deal-breaker.
- Sabina Rana I Dangal, Head of Support, BuildOps
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asked questions
What is a customer service training video?
A customer service training video is a form of educational video content created with the purpose of equipping your employees with the necessary knowledge, skills and abilities to provide the best customer service. A video is the best way to create engagement among your learners and help in better retention of information.
What is the best training for customer service?
How do you make a customer service training videos for free?
What is the best software to create customer service training videos?
A customer service training video is a form of educational video content created with the purpose of equipping your employees with the necessary knowledge, skills and abilities to provide the best customer service. A video is the best way to create engagement among your learners and help in better retention of information.
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Make your customer happy, train your customer service teams with
Trainn.
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