Starbucks is not what it seems. The recession is fast approaching. How do B2B SaaS companies survive in an era of low customer acquisition and churn.
Customer experience and feedback are essential, but can we rely on them entirely to build the product? How do we develop new features while also being mindful of customer perceptions and experiences?
If customer value changes at different stages of growth, what happens to customer value at fast-moving companies where change is the norm?
Is customer value a two-way stream? If so, how do we understand the importance of customer value beyond a formula?
Every business strives to acquire new customers. But customer retention is crucial to growth. Let's learn what customer retention is and why it is so necessary.
Customer onboarding is where the journey of your relationship with them begins. Make your bond stronger by avoiding these common onboarding mistakes.