Rethinking Customer Education One Blog at a Time
3 Ways to Prepare an Easy Customer Onboarding: The Race Car Approach
The only three things you need to know to set up a successful low-touch onboarding experience for your customers.
Why Customer Onboarding Matters in SaaS: The 3 Advantages for your Revenue
The secret to creating loyal customers lies in onboarding. We talk to Donna Weber, the customer onboarding expert about how one can set up an onboarding process to achieve success.
5 Ways to Ace Customer Onboarding with Videos
How do you navigate through the islands of customer onboarding avoiding churn and reaching the raving fans on the other side?
Why are training and education an important part of your customers' journey?
Customer training is a process along your customer’s journey, during all phases of the customer lifecycle. Training and education can play a pivotal role in increasing sales and retention.
Accelerating product adoption beyond the first session
After deducing a stellar adoption strategy, you need to think about a post-adoption strategy: think about your stickiest features — something deeper, sophisticated, and, harder to adopt. These are the features that hold the true value of your product, making it difficult to reject and replace.
The dream team - Who owns product adoption?
Each stage in the product adoption journey must align with the functional responsibilities of various departments and teams. Together, they can create a meaningful product adoption journey increasing user engagement and shortening the TTV
Do customer training under one roof — create videos & guides, set up a Knowledge Base, launch an Academy.
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