Rethinking Customer Education One Blog at a Time

Product Adoption
3/18/2022
Accelerating product adoption beyond the first session

Accelerating product adoption beyond the first session

After deducing a stellar adoption strategy, you need to think about a post-adoption strategy: think about your stickiest features — something deeper, sophisticated, and, harder to adopt. These are the features that hold the true value of your product, making it difficult to reject and replace.

Product Adoption
3/10/2022
The dream team - Who owns product adoption?

The dream team - Who owns product adoption?

Each stage in the product adoption journey must align with the functional responsibilities of various departments and teams. Together, they can create a meaningful product adoption journey increasing user engagement and shortening the TTV

Customer Churn
3/3/2022
Product Adoption: Help users love your products more

Product Adoption: Help users love your products more

Product adoption is the doorway to reaching nearly every business goal. Reducing churn, retaining customers, increasing revenue, building brand loyalty.

Customer Education
1/19/2022
Welcoming 2022, Cha-Ching!

Welcoming 2022, Cha-Ching!

12/10/2020
A design-first approach to improve product adoption for your software without buying tools.

A design-first approach to improve product adoption for your software without buying tools.

The cat is out of the bag. You can actually build a better product adoption or onboarding flow with just a better-designed user experience. Read more to learn how...

9/4/2020
We decided to "eat our own dog food" for Trainn from day one. Here is why.

We decided to "eat our own dog food" for Trainn from day one. Here is why.

Thought process behind using our own product for customer self-serve experience.